☎ (908) 404-5373 · Dispatch 7 days a week
FAQ

Straight answers. No fine print.

The questions carriers and shippers actually ask us — answered the way we'd want them answered.

▸ For Carriers

How much does dispatch cost?
A flat percentage of gross per load — 5% for owner-operators, 4.5% for small fleets, 8% for box trucks and hot shots. No setup fees, no monthly minimums, no charge on loads you decline. You see every rate confirmation.
Is this forced dispatch?
No. You approve every load before we book it. You set your rate floor, your lanes and your home time — we work inside them. Month to month, cancel anytime.
What do I need to get started?
Your MC/DOT authority, a W-9, a certificate of insurance ($1M auto liability / $100K cargo) and a voided check or factoring notice. Setup takes about 5 minutes, and most carriers are rolling within 24–48 hours after completed paperwork. Timing depends on completed onboarding, documentation, equipment, location and market availability.
Do you work with new authorities?
Yes. New MCs face broker restrictions in the first months — we know which brokers work with new authorities and plan lanes accordingly to keep you moving while your authority ages.
How do I get paid?
You're paid directly by the broker or through your factoring company — money never passes through us. We prepare and submit the invoices and paperwork so nothing delays your settlement.
I don't have my MC yet — can you help me start my trucking company?
Yes. Our New Authority Program handles LLC formation, EIN, MC/USDOT filing, BOC-3 and UCR, plus insurance guidance — then rolls you straight into dispatch onboarding so you're loaded as soon as your authority activates. Document filing assistance only; we are not a law firm.
Do you verify brokers?
Every broker is checked for active authority, bond status and credit before we book. If a broker looks shaky, we skip the load — no exceptions.

For shippers

Are you a licensed freight broker?
Our brokerage division launches with our FMCSA MC authority and BMC-84 $75,000 surety bond, currently in process. Our registration numbers will be published on this site the day they're active, with direct FMCSA verification links. Early quote requests get priority onboarding.
How fast can you quote a shipment?
Within one business hour for standard FTL lanes (Mon–Sat). Complex or specialized freight may take a little longer — we'll tell you upfront.
How do you vet carriers?
Active authority, insurance certificates, FMCSA safety data and inspection history — verified before assignment, not after. We don't re-broker freight.
Can I track my shipment?
Yes — check calls and location updates through delivery, with proactive alerts if anything changes. A live shipper portal is on the roadmap.
What happens if there's a claim?
We manage the claims process end to end: documentation, carrier insurance filing and follow-up until resolution. One contact, start to finish.

Didn't find your answer?

Call us — a human picks up. (908) 404-5373, or email support@pickloads.com.

Contact Us
Call Dispatch Now — (908) 404-5373